We believe that the best sales of all are repeat sales from clients who have experienced our services and come back to us when they next need catering equipment or associated items.
To that end, no project is done and forgotten. We understand that a client’s needs extend beyond the handover period. Even the best equipment can develop faults, therefore we try to make it easy for operators to report the faults and to facilitate action without undue delay. Click here to read about our Service Charter and Preventative & Maintenance Contracts.
We need to know how we perform and to this end, our marketing department will contact our clients to ask about the quality of the various services we have provided. This adheres to our policy of continual improvement and ‘client first’ philosophy.
In summary, we offer:
Specialised equipment training
Chef training
Operating & maintenance manuals
Emergency 24hr Nationwide call out.
Agreed breakdown procedures (online option)
Extended warranties
Spares (online option)
Post handover check and analysis (online option)