Need a quick service quote? Contact us here.  We promise to respond to all enquires within 24 business hours!   We also have a 24/7 Emergency call out service.

Here at Garners, we have a dedicated Service Department that deals with both warranty and non-warranty service calls. We also offer Service and Preventative Maintenance Contracts that are tailored to your Company's individual needs.  These are particually cost effective for multi-site organisations and businesses. We understand that it is essential to our customers that we provide a fast and efficient repair service for all aspects of your catering equipment, whether covered by warranty or not.

OUR AIM

Regardless of whether you originally purchased your equipment from us or if it is under warranty or not, we offer the following:

• arrange for an Engineer approved by the Manufacturer to attend your site, normally within 48 working hours.
• the Engineer will attempt on site to repair the fault.
• on the occasions where this is not possible, such as spare part(s) being required, the Engineer will repair as soon as possible.  
• we will provide you with regular updates.

We have a network of Corgi registered Engineers nationwide who are able to carry out:

• Site Surveys
• Emergency nationwide 24hr Answering Service.
• Installations
• Removal of existing items of equipment etc.

Customer Service is always at the top of our priorities list and we constantly strive to achieve the fastest call turn around possible.  Our Marketing Department regularly carry out Customer Satisfaction Surveys on this and all aspects of our business.

OUR OBJECTIVES

• Corgi registered Engineers.
• To respond to a service request within 48 working hours.
• To provide service in the field for out of warranty calls 7 days a week.
• To achieve a "first fix" on 85% or above of all calls received.
• Service for existing items of equipment or arrange potentially more cost-effective service contracts.

HOW DO WE ACHIEVE THIS?

You can reach our Service Department during normal working hours, Monday-Friday 830am-5pm. All calls will be dealt with immediately by our Service Manager, Nicki Webster. Nicki will advise the customer of the approximate time of engineer attendance and Nicki will updated the customer at all stages of repair. Outside of these hours, callers will be referred to or diverted to an Emergency Service Number.

If at all possible please have the following to hand to ensure that you receive the quickest and most accurate service call:

• the brand name of the machine
• the model number
• the serial number
• approximate date of purchase
• the exact nature of the fault
• the full site address including the Post Code
• an authorisation (purchase order) number if applicable
• Precise authorisation procedures will be agreed with each client at the point of Garners supplying the equipment.

For more information, please contact us direct on 0115 962 8997 or via e-mail here.