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Service Charter

Need a quick service quote? Contact Nicki on service@garnersmail.net.

Here at Garners, we have a dedicated Service Department that deals with both warranty and non-warranty service calls. We also offer Preventative Maintenance Contracts that are tailored to your Company's individual needs. We understand that it is essential to our customers that we provide a fast and efficient repair service for all aspects of your catering equipment, whether covered by warranty or not.

OUR AIM

Should any item of equipment supplied by Garners require service within its warranty period, we will arrange for a manufacturer-approved Engineer to attend your site as soon as possible (normally within 48 working hours.) The Engineer will then attempt to repair the fault and return the equipment to full operation, if not during that call, then as soon as is possible thereafter.

Don't forget that we also repair out of warranty equipment and also equipment we did not supply. We cater for everyone!

We have a network of Corgi registered Engineers nationwide who are able to carry out site surveys, installations, removal of existing items of equipment etc. Customer Service is always at the top of our priorities list and we constantly strive to achieve the fastest call turn around possible.

OUR OBJECTIVES

• Corgi registered Engineers.
• To respond to a service request within 48 working hours.
• To provide service in the field for out of warranty calls 7 days a week.
• To achieve a "first fix" on 85% or above of all calls received.
• Service for existing items of equipment or arrange potentially more cost-effective service contracts.

HOW DO WE ACHIEVE THIS?

You can reach our Service Department during normal working hours, Monday-Friday 830am-5pm. All calls will be dealt with immediately by our Service Manager, Nicki Webster. Nicki will advise the customer of the approximate time of engineer attendance and Nicki will updated the customer at all stages of repair. Outside of these hours, callers will be referred to or diverted to an Emergency Service Number.

If at all possible please have the following to hand to ensure that you receive the quickest and most accurate service call:

• the brand name of the machine
• the model number
• the serial number
• approximate date of purchase
• the exact nature of the fault
• the full site address including the Post Code
• an authorisation (purchase order) number if applicable

Precise authorisation procedures will be agreed with each client at the point of Garners supplying the equipment.

For more information, please contact Nicki on (direct) 0115 962 8997 or via e-mail service@garnersmail.net